According to Webster control is “to exercise restraining or directing influence over” whereas manage is “to exercise executive, administrative, and supervisory direction of”.  Subtle but distinctly different.  While process control may be necessary to ensure safety and proper operation it is process management that makes money for t

You probably have--in your neighborhood, at church, at the supermarket hawking Girl Scout Cookies, at a family reunion or Christmas party. Maybe she even lives at your house. She's smart, imaginative and creative. She's got a quirky outlook on life. She's curious about everything and is always asking why things are the way they are and work the way they do.

As we near the end of the calendar year this is a good time to pull out the crystal ball and solicit your input on what YOU think automation systems in 2020 will be like?

Here we go, the most challenging of all steps is the first one so I will start safe (baby steps concept) by sharing with you the topics I hope to cover in this blog:

We have been working on a Web 2.0 Social Media enabled way for the process automation community to discuss, teach and learn about usability issues in process automation for some time. It is called the Process Automation Usability Project, and you can find it here.