Planning

This Usability Project Forum is intended to facilitate the discussion of ways in which the earliest stages of process automation projects can be improved. From initial determination of scope, schedule and cost estimations, through technology selection and vendor selection, what problems do you find most onerous? What changes would make your planning processes more timely, accurate and efficient?

Post a problem, ask a question, offer a solution or contribute a "what-if?" idea that could help to define the next generation of more usable process automation technologies. Best post of the week wins an iPod touch!